Office Policies

Cancellation Policy

If you must cancel or reschedule an appointment, we require 48 business hour notice (weekends not included). If your appointment is on a Monday or Tuesday, the cancellation must be made by the same hour on the preceding Friday. Appointments that are missed (this includes late cancellations and no-shows) will be billed at a rate of $160.

If it is more than 48 business hours before an appointment, you can reschedule your appointment by contacting your provider.

Medication Refills

Medication refills should be taken care of during an appointment. To ensure that you do not run out of medication, please ask your prescriber during your visit for sufficient medication to last until the following appointment.

Prescribers will respond to refill requests that occur outside of an appointment within 72 hours of refill requests. Appropriate requests include current medication that are not controlled substances. They do not include medications that have been discontinued. Please contact your prescriber directly for refills as our practice often does not receive refill requests that occur at the pharmacy.

If for some reason your pharmacist is unable to fill a prescription, please speak with the pharmacy to clarify the issue before contacting your prescriber.

Emergencies and Crisis

If you are experiencing a medical or psychiatric emergency please call 988 or proceed to the nearest emergency room. Please note that we do NOT provide 24/7 care and that messages and calls after hours will be returned during normal business hours.

ADHD

Stimulants are controlled substances and therefore ought to be treated as such. Please understand that all patients taking these medications are affected by national shortages. Since prescribers have no control over pharmacy supplies and they are controlled substances, the patient is responsible for working toward a resolution to supply issues with his or her pharmacy. Our protocol for these issues is as follows:

1. If the prescribed stimulant is not in supply, you may ask your prescriber to provide you an additional prescription to another pharmacy. Patients are responsible for determining where the medication is to be sent. We advise that you talk to your pharmacist and/or call pharmacies since your prescriber may not be able to send multiple prescriptions.

2. If the prescribed medication is not in supply at any local pharmacy and you need an alternate medication to be prescribed, you will be required to schedule an appointment with your prescriber unless other arrangements were previously made. Please email your prescriber to schedule an appointment.

**In select cases the prescriber may be willing to prescribe an alternate dose of the same stimulant medication. For this to occur, patients will need to know the precise dose of medication that is available. If multiple medication doses are needed, your prescriber will likely require an appointment.